Frequently Asked Questions (FAQ)

How can I place an order?

You can easily place an order through our webshop. Choose the desired product, add it to your shopping cart, and complete the order through the checkout process.

Will I receive an order confirmation?

Yes, after completing your order, you will automatically receive an order confirmation by email. If you haven't received an email, please check your spam folder.

What is the delivery time?

If you order on weekdays before 5:00 PM, you will receive your order tomorrow.
Orders placed after 5:00 PM or during the weekend will be processed on the next working day.

What are the shipping costs?

Any shipping costs will be clearly displayed during checkout. You will never encounter any surprises.

What if my order arrives damaged?

Our products are carefully packaged, but if damage occurs during transit:

  • Contact us within 48 hours via info@betrahan.com

  • Preferably send photos of the damage
    We will provide a suitable solution.

Which payment methods can I use?

You can pay securely via the payment methods offered during checkout, such as iDEAL, credit card, and other common online payment methods.

Is paying at Betrahan secure?

Yes, all payments are processed through a secure payment environment and comply with applicable security standards.

Can I return my order?

Yes, you have the right to return your order within 30 days of receipt, without giving any reason.

What are the return conditions?

  • The product must be unused and undamaged

  • If possible, in the original packaging

  • The cost of return shipping is at your own expense, unless stated otherwise

When will I get my money back?

After receiving the return shipment, you will receive the purchase amount back within 14 days via the same payment method.

Are the glasses dishwasher safe?

This varies by product. Always consult the product description for specific care instructions.

Can the glasses break during shipping?

Our glasses are carefully and securely packaged. If any damage occurs during shipping, please contact us immediately at info@betrahan.com.

Can I change or cancel my order?

Please contact us as soon as possible at info@betrahan.com. If the order has not yet been shipped, we will try to arrange this for you.

How can I contact you?

You can reach us via: